Sitting on the phone listening to the same hold music over and over is very few people’s idea of a good time…. The post Cut…
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Business process outsourcing (BPO) is a method of hiring another company to conduct some of your business’s core operations and functions. For… The post Call…
Dialpad is a robust call center and business communication platform.. It’s packed full of features, including advanced AI-powered insights and real-time AI… The post Dialpad…
A call group is a team of contact center agents that are grouped together to resolve incoming support calls based on certain… The post 4…
This article is a sponsored by Bryntum Need a full-fledged calendar for scheduling events on your website? Just download one of these and get started.…
We love practical books that focus on failures and success stories. And we’ve finally sent our latest book, Addy Osmani’s Success at Scale is at…
I hope you were able to spend time getting familiar with the techniques we used to create tooltips in Part 1 of this quick two-parter.…
Tailor Brands is an all-in-one business creation, management, and growth platform. It can help with everything from incorporating an LLC and creating… The post Tailor…
A fun fact about me is that my birthday is on Valentine’s Day. This year, I wanted to celebrate by launching a simple website that…
Every call made by every agent in your call center must meet stringent compliance requirements. Failing to do so even once can… The post What…