You’re not alone if you’ve found yourself endlessly pressing buttons while navigating an IVR menu, desperate for a simple solution. Most organizations… The post Neglected…
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Getting a promotion at your call center serves as a stamp of recognition for your efforts. It gives you a heightened sense… The post Striving…
Most call center solutions offer a wide range of integration options. Just a few examples include ticketing systems, ecommerce, social media, and… The post Call…
In the call center world, data is more than numbers; it’s the secret sauce to making smart decisions. Imagine using data to… The post Call…
I have had my fair share of projects that have given me life because of what I accomplished, as well as those that have cost…
Since 2003, the National Do Not Call Registry has prevented telemarketers from pestering Americans with unwanted calls. The registry tells registered companies… The post How…
Call blocking technology can help fight off scammers and other unwanted telephone calls, but it still has its limitations. For one, it… The post What…
This article is a sponsored by Maze How do product teams conduct user research today? How do they leverage user insights to make confident decisions…
A contact center is like a call center on steroids; in addition to providing customer service via voice calls, a contact center… The post Best…
Are you planning to switch from an on-premises communication setup to a cloud-based UCaaS system? Maybe—like most companies who are making the… The post The…