In 1998, Judy Singer, an Australian sociologist working on biodiversity, coined the term “neurodiversity.” It means every individual is unique, but sometimes this uniqueness is…
Posts published in “Conversion Rate Optimization”
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Ecommerce is one of the fastest growing business models, and for good reason—it works. Finding your specific niche is the first step… The post Ecommerce…
Even if you’re already making a profit with an established ecommerce business, you can likely boost your bottom line without any extra… The post Ecommerce…
We rarely read on the web. We mostly scan. That’s a reliable strategy to quickly find what we need in times when we’re confronted with…
There’s a good chance you’ve called a customer service hotline before and encountered a voice asking you to press a number to… The post In…
The idea behind conversational IVR is simple: a customer speaks naturally to the IVR as they would with a real agent, and… The post Conversational…
Nobody likes being put on hold. In fact, research shows that the chances of someone hanging up increase dramatically after just one… The post 5…
There’s no shortage of challenges that call centers face each day, and all of them are important in their own right. However,… The post 4…
Three years ago, I published “Making GraphQL Work In WordPress,” where I compared the two leading GraphQL servers available for WordPress at the time: WPGraphQL…
If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super… The post 4…