Unified Communications (UC) brings together a wide range of communication methods—such as phone calls, video chats, and instant messaging—into a single platform…. The post UC…
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IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR… The post 8…
Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your… The post How…
Over the past 12 months, I’ve shared hundreds of tools in my newsletter, Web Tools Weekly. I feature tons of practical libraries, helpers, and other…
TCP (Transmission Control Protocol) is a transport layer network protocol that is essential to how computers communicate. It’s commonly used for sending… The post What…
When cloud computing first burst onto the scene, not many people realized we were making a leap in computer technology as big… The post Are…
Outbound Interactive Voice Response (IVR) systems are transforming business-customer interactions by automating tasks like appointment reminders and payment confirmations. This frees up… The post How…
These days, firewalls aren’t just a part of building construction. More often, the term refers to a key component of your network… The post What…
UCaaS and CCaaS sound so similar that people often confuse them for the same thing. And while they’re closely related, they aren’t… The post UCaaS…
Successful organizations know that the more interconnected their communication channels are, the better they can perform overall. With UCaaS (Unified Communications as… The post 10…