Toll fraud happens when scammers illegally access a company’s phone system to call high-cost, premium-rate numbers. It is a serious issue in… The post Toll…
Posts published in “Conversion Rate Optimization”
Category Added in a WPeMatico Campaign
Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be… The post The…
As Voice over Internet Protocol (VoIP) systems continue to grow in popularity, so too do the exploits that criminals are using to… The post How…
Imagine customer service that never sleeps—meaning you’ll face no late-night support scrambles and won’t have to worry about the limitations of human… The post With…
IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR… The post 8…
Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your… The post How…
Unified Communications (UC) brings together a wide range of communication methods—such as phone calls, video chats, and instant messaging—into a single platform…. The post UC…
Over the past 12 months, I’ve shared hundreds of tools in my newsletter, Web Tools Weekly. I feature tons of practical libraries, helpers, and other…
TCP (Transmission Control Protocol) is a transport layer network protocol that is essential to how computers communicate. It’s commonly used for sending… The post What…
When cloud computing first burst onto the scene, not many people realized we were making a leap in computer technology as big… The post Are…