Despite the hype around AI and machine learning, we don’t exactly foresee them having a significant effect on the majority of call… The post 5…
Posts published in “Conversion Rate Optimization”
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Suppose you ask some AI-based chat app a reasonably simple, straightforward question. Let’s say that app is ChatGPT, and the question you ask is right…
Imagine box-shadow but for a blur effect, where the backdrop of an element is blurred around that element, gradually decreasing the blur’s strength. I came…
UCaaS and CPaaS are two cloud-based solutions that aptly meet modern communication and collaboration needs. Both enable audio, video, and chat conferencing… The post UCaaS…
Imagine you call a business’s customer service line with what seems like a simple request, but you get bounced around from agent… The post Call…
When it comes to managing inbound calls, businesses often debate between answering services and call center services. On the one hand, you… The post Answering…
If you’ve noticed that most IVR (Interactive Voice Response) scripts sound the same, that’s because, well, they are the same. This isn’t… The post 14…
Imagine it’s 2028, and you’re at your projected, suped-up workstation. “Hey AI,” you say, “I need some type options for this page heading…” Before finishing,…
There’s no other way to put it: call avoidance can cost call center agents their jobs if they don’t address it, and… The post Call…
Call center quality assurance (QA) is crucial for the success of any contact center, no matter its size or industry. Implementing call… The post 9…