Customer journey maps tell the story of how people behave when interacting with your brand across different touch points. Creating a journey… The post How…
Posts published in “Conversion Rate Optimization”
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Web accessibility can be challenging, particularly for clients unfamiliar with tech or compliance with The Americans With Disabilities Act (ADA). My role as a digital…
There’s no shortage of companies claiming to provide the best free contact software out there. But most providers fall short, giving you… The post 3CX…
Finding the time and effort to transcribe important customer service, sales, and other essential calls can be a major hassle for many… The post Pick…
Managing customer relationships is a vital piece of the contact center puzzle; the more you know about the needs and habits of… The post The…
Today, video conferencing is the most popular way to conduct meetings for remote teams and other groups of people in different locations…. The post Dial-in…
There’s no doubt that agent training is critical for making call centers more effective and more productive. At the same time, most… The post Want…
In his seminal piece “The Market For Lemons”, renowned web crank Alex Russell lays out the myriad failings of our industry, focusing on the disastrous…
Cloud calling systems help your business operations break out of the physical office and into the cloud. With these systems, remote teams… The post A…
Too often, accessibility is seen as a checklist, but it’s much more complex than that. We might be using a good contrast for our colors,…