Overflow call center services offer up their own customer service teams to handle incoming calls on another company’s behalf whenever its agents… The post 4…
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This article is a sponsored by DebugBear There’s quite a buzz in the performance community with the Interaction to Next Paint (INP) metric becoming an…
While there’s no shortage of high-end equipment you can purchase for your call center, you can’t forget the essentials. And there’s nothing… The post Poly…
Gamification can be a great way to help call center agents hit their KPIs and boost a call center’s overall metrics, but… The post How…
Customer journey maps tell the story of how people behave when interacting with your brand across different touch points. Creating a journey… The post How…
Web accessibility can be challenging, particularly for clients unfamiliar with tech or compliance with The Americans With Disabilities Act (ADA). My role as a digital…
There’s no shortage of companies claiming to provide the best free contact software out there. But most providers fall short, giving you… The post 3CX…
Finding the time and effort to transcribe important customer service, sales, and other essential calls can be a major hassle for many… The post Pick…
Managing customer relationships is a vital piece of the contact center puzzle; the more you know about the needs and habits of… The post The…
Today, video conferencing is the most popular way to conduct meetings for remote teams and other groups of people in different locations…. The post Dial-in…