Nobody likes being put on hold. In fact, research shows that the chances of someone hanging up increase dramatically after just one… The post 5…
Posts published in “Conversion Rate Optimization”
Category Added in a WPeMatico Campaign
There’s no shortage of challenges that call centers face each day, and all of them are important in their own right. However,… The post 4…
Three years ago, I published “Making GraphQL Work In WordPress,” where I compared the two leading GraphQL servers available for WordPress at the time: WPGraphQL…
If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super… The post 4…
Five9 is an enterprise-level call center as a service (CCaaS) solution that works best for organizations with over 1,000 agents. It’s a… The post The…
Talkdesk is a cloud-based contact center solution that shines for its customization options and built-in quality management features. We recommend it for… The post The…
When used correctly, an interactive voice response (IVR) system can increase business efficiency, improve customer satisfaction, and lower operational costs. But how… The post IVR…
We recommend Genesys for call centers with at least 1,000 agents who provide omnichannel support through phone, live chat, text, and social… The post The…
When copying text from a website to your device’s clipboard, there’s a good chance that you will get the formatted HTML when pasting it. Some…
This article is a sponsored by DebugBear Google’s Core Web Vitals initiative has increased the attention website owners need to pay to user experience. You…