Ensuring technology is accessible and inclusive relies heavily on receiving feedback directly from disabled users. You cannot rely solely on checklists, guidelines, and good-faith guesses…
Posts published in “Conversion Rate Optimization”
Category Added in a WPeMatico Campaign
For any business looking to improve the CX (customer experience) of its call center, gathering caller feedback should be a top priority…. The post 4…
If you have the budget for an IVR system, Nextiva’s Advanced IVR is the best choice. But what if you don’t have… The post The…
In 1998, Judy Singer, an Australian sociologist working on biodiversity, coined the term “neurodiversity.” It means every individual is unique, but sometimes this uniqueness is…
Ecommerce is one of the fastest growing business models, and for good reason—it works. Finding your specific niche is the first step… The post Ecommerce…
Even if you’re already making a profit with an established ecommerce business, you can likely boost your bottom line without any extra… The post Ecommerce…
We rarely read on the web. We mostly scan. That’s a reliable strategy to quickly find what we need in times when we’re confronted with…
There’s a good chance you’ve called a customer service hotline before and encountered a voice asking you to press a number to… The post In…
The idea behind conversational IVR is simple: a customer speaks naturally to the IVR as they would with a real agent, and… The post Conversational…
Nobody likes being put on hold. In fact, research shows that the chances of someone hanging up increase dramatically after just one… The post 5…