It’s not enough to resolve issues quickly anymore. Businesses need to meet their customers with the personalized service they’re accustomed to on other channels. Like…
Posts published in “Facebook Marketing”
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Social media marketing professionals aren’t ninjas, gurus or wizards—but they’re also more than just managers. What was once an individual role is now enough work…
Social media managers are time travelers. They need to look to the future to be ready for the shifting forces (*cough* algorithm changes) of social.…
You know how dogs wag their tails when they’re happy? Well, it turns out they actually don’t. Tail wagging can represent a variety of emotions,…
Be honest: how often do you check your Instagram Story analytics? Because interactions with Stories are crucial for business accounts to track. Brands rely on…
It’s common knowledge amongst social media marketers that Facebook’s organic reach is tough to get. It involves a hefty strategy of great content and consistency.…
You are no stranger to long to-do lists. Especially as you embark on refining your goals and processes for the year ahead, it might seem…
What does it mean to have exceptional customer service? Automated phone systems? Chatbots? Help guides? These ease your customer support teams’ workload, but they don’t…
Public speaking skills are a career accelerator, especially in social media marketing. According to the 2023 Sprout Social Index™, more than half (61%) of marketers…
Buyer behaviors and how brands react to them are constantly evolving, so how do you keep up? Brands need a continuous source of trustworthy market…