Overview If you’re seeking a shining example of what inclusive branding looks like on social, few brands do it better than Universal Standard. The brand…
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Creating captivating B2B social media post ideas can be… challenging. Let’s be honest. If you’re in B2B social, you know it has a bit of…
Social media is more than a platform for brand marketing and advertising. It is also a critical customer service channel that enables customers to communicate…
As the oldest and widest-reaching social network around, Facebook boasts a staggering number nearly of 2.8 billion monthly active users. When creating an effective Facebook…
We’ve all experienced it: the dreaded customer service phone call. You stay on the line, listening to elevator music and playing the waiting game until…
Reputation management is more important than ever. From the value of your products to the quality of your customer service, people are likely already posting,…
It’s that time of year when I have the privilege of announcing our Agency Partner Program Value Award Winners. At Sprout, we’re lucky enough to…
Luxury brands have all eyes on February 12 as they prepare for one of their biggest holidays of the year: Chinese New Year. And how…
A happy customer is a repeat customer. To truly understand where you’re succeeding in customer satisfaction, you need a voice of the customer (VoC) program…
As social platforms introduce new features and change their algorithms, social media trends likewise undergo an evolution. Take Instagram Stories, for example. A few years…