Genesys Cloud is an enterprise-level contact center and business communications platform. It’s a scalable option for global organizations with thousands of employees—particularly… The post Genesys…
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RingCentral and 8×8 are both top-tier options in the VoIP phone system and business communications space. While the two platforms have lots… The post 8×8…
Vonage and RingCentral are both business communication platforms with strong calling capabilities. We recommend RingCentral as the better option for most businesses… The post Vonage…
In today’s dynamic and highly competitive market, the concept of brand experience is a key aspect of customer engagement: designers, take note. Brand experience refers…
Building at scale is hard. With legacy, fragile systems, large impact and complex front-end architecture, making big changes to an existing site or app might…
Remember the early days of the internet, when you still had to juggle a dozen different communication tools? There were emails for… The post The…
I have been reading and following Smashing Magazine for years — I’ve read many of the articles and even some of the books published. I’ve…
Dialpad is a powerful business communication platform that offers VoIP phone systems, video conferencing, and call center solutions. It works well for… The post The…
The best call center software for you depends (almost entirely) on the number of agents you have. It sounds like an overly… The post 9…
Aircall is a reliable cloud-based business phone system and call center solution. We recommend it for small teams with fewer than 100… The post Aircall…