We rarely read on the web. We mostly scan. That’s a reliable strategy to quickly find what we need in times when we’re confronted with…
Posts published in “Conversion Rate Optimization”
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There’s a good chance you’ve called a customer service hotline before and encountered a voice asking you to press a number to… The post In…
The idea behind conversational IVR is simple: a customer speaks naturally to the IVR as they would with a real agent, and… The post Conversational…
Nobody likes being put on hold. In fact, research shows that the chances of someone hanging up increase dramatically after just one… The post 5…
There’s no shortage of challenges that call centers face each day, and all of them are important in their own right. However,… The post 4…
Three years ago, I published “Making GraphQL Work In WordPress,” where I compared the two leading GraphQL servers available for WordPress at the time: WPGraphQL…
If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super… The post 4…
Five9 is an enterprise-level call center as a service (CCaaS) solution that works best for organizations with over 1,000 agents. It’s a… The post The…
Talkdesk is a cloud-based contact center solution that shines for its customization options and built-in quality management features. We recommend it for… The post The…
When used correctly, an interactive voice response (IVR) system can increase business efficiency, improve customer satisfaction, and lower operational costs. But how… The post IVR…